Our Returns policy is as follows.
All items are tested (turned on and run through functions whilst wearing surgical gloves or through packaging if items is sealed) prior to shipping to ensure all items are working when shipped. This we understand does not always ensure the item is without fault.
In such instances Just for you desires offers a 3 month replacement warranty on all items unless superceded by the manufacturer.
Given the nature of the business faulty items should not be returned to us or the supplier unless specifically requested from the manufacturer.
Just for you desires does however reserve the right to request photo evidence of product malfunction or failure if required to ensure fault either for our replacement or that of the supplier.
Just for you desires assures you of the very best service at all times. As part of our service should you not be happy with an item or its quality we will offer you alternate replacement items or store credit to equal or greater value. Should you not be happy with that solution however we will offer a full refund for the purchase amount as per Australian consumer law.
Please be aware that "full" replacement or refund due to being unhappy with the product purchased requires return postage of an unused item in original packaging.
Should an item that has been used not meet your expectations please contact us on the below email and we will assist you in finding a more suitable item or in store credit of agreed value.
Please email firstname.lastname@example.org with any questions or faults to report.